Email Support
For account questions, profile verification, billing, or anything that isn't urgent. Average reply time is under 4 hours, 24/7.
SUPPORT • LIVE 24/7
Get in Touch with the Matstiming Support Team
Whether you're parked at a Pilot in Amarillo or on a 10-hour break in Wyoming, our team is on the radio. Real humans, real answers, no chatbots wasting your home time.
Channels
How to Reach Us From Anywhere on Your Route
Three direct lines to the Matstiming trust and support team. Pick the one that fits your schedule - every channel is monitored around the clock by people who understand the road.
Phone Line
When you need a voice on the line. Toll-free, hands-free friendly, and staffed by trained advisors who know HOS, ELDs, and the realities of OTR life.
+1 (888) 437-8462
Live Chat
Inside the member dashboard. Open it during your 10-hour break and a support agent will pick up in under 90 seconds - even on holidays.
Always On
Support Hours Built Around HOS Schedules
Truckers don't work bankers' hours. Neither do we. Whether you're rolling into a truck stop at 3 a.m. Mountain Time or finishing a haul on Christmas morning, somebody on our team is awake and reachable.
24 / 7 / 365 - ALWAYS ONLINE
< 4h
Email Reply
Average, 2025
< 90s
Live Chat Pickup
Median
100%
Human Agents
Zero bots
48 hr
Verification Review
Max turnaround
Heads up - Trust & Safety
If you've spotted a fake profile, a scam attempt, or someone violating our community rules, flag it through the in-app report button or email [email protected]. Trust reports are triaged within 60 minutes, day or night.
Self-Serve
Quick Answers Before You Reach Out
Most questions we get are answered in our help library. Save yourself a phone call - these resources cover roughly 80% of inbound support tickets.
Frequently Asked Questions
HOMEPAGE FAQ • 8 ANSWERSHow Matstiming works, what verification looks like, route matching basics, and pricing - all in one place.
Safety Tips for Truckers
STAY SAFE ON THE ROADHow to spot fake profiles, plan a safe first meet at a truck stop, and protect your location while on a haul.
Success Stories
REAL DRIVERS • REAL MATCHESSee how members met at Flying J, Love's, and roadside diners - and what their first message looked like.
About Matstiming
WHO WE ARE • EST. 2026Our mission, the team behind the platform, and why we built a dating site that respects the blue-collar life.
Privacy Policy
YOUR DATA • YOUR RIGHTSExactly what we collect, how we use it, and how to delete your account permanently if you decide to leave.
Terms & Conditions
COMMUNITY RULESAge requirements, conduct standards, refund policy, and the legal stuff that keeps the network honest.
Headquarters
Matstiming Headquarters
● MATSTIMING HQ
FORT WORTH, TX
Matstiming, Inc.
4825 Stockyards Boulevard, Suite 210
Fort Worth, TX 76164
United States
Mailing address - not a walk-in service center
I-35W exit 53 • 6 mi from downtown Fort Worth
1,184 mi from Atlanta HQ corridor • 1,432 mi from Chicago
RESPONSE COVERAGE
ALL 50 STATES
Matstiming was founded in 2026 in the heart of the Texas Triangle - right where I-35, I-20, and I-30 meet. We chose Fort Worth because it's a place that respects the trucking industry, and because we wanted to be located on a corridor our members actually drive. The HQ handles trust & safety, member support, and product engineering for the entire platform.
Please note: our Fort Worth office is a working headquarters, not a public storefront. For all member questions, please use the email, phone, or live-chat channels above - they route directly to the right team and we'll respond faster than a walk-in ever could.